It was back in September 2019 when we received a call from one of our policyholders, saying he was in the hospital. He needed to know if he was able to make a claim. The doctors could not say how long he needed to be in hospital, making him feel anxious, not knowing if he could afford the cost of treatment or if insurance can cover any, if not all, his medical expenses. We learned later that he had a rare neurological disorder called Guillain-Barre Syndrome.