How do I get treatment in New Zealand?
Learn about medical treatments in New Zealand.
While we can’t provide medical advice for your situation, we’ve included some general information to help you understand and navigate the New Zealand healthcare system.
What happens if I become unwell or injured and who can I see?
If you unexpectedly become ill or have an accident or injury while you are in New Zealand, OrbitProtect may cover your doctor, hospital and treatment costs (over your excess amount*), if your claim is accepted.
*Excess – your policy may have an excess relating to your treatment. An excess is the amount of a claim that you must pay yourself.
Medical Provider Treatment
GPs can treat a wide range of health concerns.
Check your policy for details on what services are included, your claim limits and any excess that may apply.
Hospital
If you need hospital care, surgery or cancer treatment, you might need to get a pre-approval from OrbitProtect at least 5 days before your treatment – unless it’s an emergency.
If you have a serious emergency (like a bad injury or trouble breathing), go to the nearest Emergency Department.
1. Who to see
If you are injured or unwell, you can call Healthline (0800 611 116) at no cost, to see if you need to see a GP or get urgent care.
If it’s urgent, go to the nearest Emergency Department.
For Experience NZ and Working Holiday Insurance policyholders, if Healthline advises you to see a GP, book an appointment with your registered medical centre or the one closest to you if you’re not registered. You will need to pay for your treatment, and you can submit a Claim to request a refund (minus any Excess).
For International Students and RSE/Seasonal Worker Insurance policyholders, you can book with an OrbitPay Medical Provider and use your OrbitPay card. With your OrbitPay Card, you won’t need to pay upfront or submit a claim.
To see a list of approved OrbitPay Medical Providers, click here.
2. Check your cover
If you are not sure whether your OrbitPay policy will cover you for treatment, please check your policy wording on the links below.
3. Making a claim
If you paid for your treatment up front, you can use our online claims portal to request a refund. Click here to find out more.
If you have an OrbitPay card and used this for your treatment, you do not need to make a claim.
