Did you know that our underwriter, and the product issuer, Zurich Australia Insurance Limited trading as Zurich New Zealand is a member of the Insurance Council of New Zealand. As such, OrbitProtect adheres to the Fair Insurance Code. This assures our customers that we’re committed to providing a high standard of service.
The Insurance Council of New Zealand (ICNZ) actively promotes self-regulation within the insurance sector.
Together, its members have developed the Fair Insurance Code, which sets out industry best-practice standards for insurers in all their dealings with customers. This code of conduct is in addition to those obligations imposed by the law.
The Fair Insurance Code:
If you make a complaint to us, we will:
If we cannot resolve your complaint to your satisfaction through our internal dispute resolution process within two months, we will explain our reasons in writing and provide you with a ‘deadlock’ letter. You can take your complaint to our independent, external dispute resolution scheme.
For more information on ICNZ, visit https://www.icnz.org.nz/.
To download the Fair Insurance Code, please visit https://www.icnz.org.nz/fair-insurance-code/download-the-code
The Fair Insurance Code logo is a sign of assurance that our travel insurance company has high service standards and will act honestly, fairly, transparently and with utmost good faith towards you.